What is Greece vs Portugal LIVE and what does it cost?

Greece vs Portugal LIVE will be one of the soccer matches in the Euro 2008 competition. iiNet customers can view the match LIVE during match play and on demand after the match has ended.

This coverage is provided free of charge to all iiNet customers. It also won't contribute to download quota.

When is it and where can I watch it?

The match will be shown during 27 March 2008 in Australia from this website. Kick-off is at:

• 4:30am for Western Australia
• 5:00am for the Northern Territory
• 5:30am for Queensland
• 6:00am for South Australia
• 6:30am for New South Wales, Victoria, Tasmania and the Australian Capital Territory

How fast does my broadband connection need to be to view Euro 2008?

The game will be available as a live high bandwidth (>500 kilobits per second) streaming Windows Media file. As such, any broadband users on the iiNetwork should be able to watch the match without significant disruptions.

Customers on our wholesale network with connection speeds of 512kbps or less may experience disruptions in the video. To minimise any streaming problems, don't download anything else from the Internet while watching the game.

Which media player can I use to watch it?

The match will be delivered in Windows Media Video (WMV) format; to view it, you'll need at least Windows Media Player version 10 or its equivalent. Some features, trailers, and miscellaneous video may be in Flash Video format, which needs Adobe Flash Player version 7 or higher. Your browser may prompt you if it needs to install any extra software to make the streams work.

Which web browser can I use to watch it?

While the media player will run in most browsers, we suggest Internet Explorer 6 or above, or its equivalent.

Your browser must have Javascript and cookies enabled for the player to work properly.

I have a Mac. Can I watch?

The match will be viewable on Mac OS X. If you don't already have Windows Media™ Player components, you can download Windows Media™ Components for QuickTime for Intel or PowerPC based systems here at the Windows Media© Components for QuickTime download page. There's instructions to install the software on the same site you download it from.

What about Linux?

We found a link for getting WMV working on Linux; it looks moderately tricky, involves compiling software from source at shell, and hasn't been tested by iiNet. (Linux users may be disappointed to know that the players will not be sophisticated plutonium-powered androids capable of stochastic decision-making.)

Is there a minimum configuration required to watch it?

Windows minimum system requirements:

• Intel or AMD processor, 1Ghz or faster
• Windows Vista, Windows XP Home/Pro, 2000/ME
• 256 MB RAM, 512 MB recommended
• Internet connection: 256Kb/s or more
• Internet Explorer 6, Firefox Web browser
• DirectX 7.0 compatible 3D Video Card recommended

MAC OS minimum system requirements:

• Intel or PowerPC G4 1 GHz or faster
• Mac OS X 10.3.9 or higher (required to run Windows Media© Components for QuickTime)
• QuickTime 7.0 or higher (required to run Windows Media© Components for QuickTime, 7.1.6 or higher recommended)
• 256 MB RAM
• Internet connection: 256Kb/s or more
• Safari, Firefox Web browser
• 3D Video Card recommended

Can I record or download and save the match?

Due to copyright and broadcast restrictions, you're not allowed to record matches, download and save matches, or capture the video streams to a local file using stream-ripping software.

I've started watching part-way through; can I see it from the beginning?

Yes. There will be a function that allows you to start the stream from the beginning of the match. While viewing the match this way, you will not be able to fast forward.

When the match is made available for viewing on demand, you will be able to fast forward through the stream using the controls.

Why can't I access it if I am not on an iiNet connection?

Greece vs Portugal LIVE will only be offered to customers on iiNet connections; this is enforced by only allowing the matches to be streamed to devices connected directly up to our network over iiNet broadband connections. If you think you should be able to view it from your current Internet connection but our website indicates otherwise, please notify iiNet Support on 13 22 58.

When I click the link to watch the match, nothing happens.

It's possible you have a pop-up blocker installed, and it's misbehaving.

• Internet Explorer users can control IE's native pop-up blocker from the "Tools" menu. In the "Pop-up Blocker", it's possible to both deactivate it completely or add an exception by adding the address *.iinet.net.au to the exception list.
• Safari users can go to the "Safari" menu and untick the option to block pop-ups.
• Firefox users can control pop-ups by going to "Tools", "Options" and "Content", then clicking the "Exceptions" box on the right-hand side of the window level with the option to "Block Popup Windows". Add the Barclays Premier League site to exceptions, then click "OK" on all open configuration windows.

When I try to launch the player, I receive an error message.

• Try closing your browser and re-starting it.
• Windows users should ensure that all Windows Media Player components are up to date by going to Windows Update.
• Ensure that your firewall isn't blocking your browser.

The video image disappeared when I clicked a control, or is invisible.

Here are some known issues with the Windows Media Player plugin and (where applicable) the solution. These only apply to the old plugin.

If, when playing a video, the video image is either invisible or disappears when you click a control, you need to adjust the plugin settings:

• When the player is active, right-click on it and select 'Options...'
• At the bottom of the window should be a 'Video Acceleration' option. Change it from full to half (or to zero, if needed) by moving the slider.

I have Firefox with Windows Media Player 11 installed and it's not playing.

You may need to download the Windows Media Player plugin for Firefox before the video will play.

In Internet Explorer 6, I only see sound and a static screen shot. No video plays.

Right-click the video window and go into "Settings". Uncheck the box labelled "Dialup", and check the box labelled "Auto-detect connection speed".

Under Windows, I only see a blank window when I click on any of the game links; the video doesn't play.

You may need to register wmnetmgr.dll. To do this, run the following command from the Start menu through the Run option: regsvr32 wmnetmgr.dll. (Source: Microsoft.)

I get an Internal Server Error when attempting to watch a match.

We've seen this happen when Google Mail (GMail) is open in another window, specifically in Firefox. Try logging out of Google Mail and closing that tab or restarting Firefox altogether.